Frequently Asked Questions

Turn Off Devices
Having too many devices connected to your network slows the network down, leading to longer loading times. The more computers, games consoles, internet radios, phones, and tablets you have on your network the slower it is.

These devices take a piece of the internet processing speed for themselves. The first step to fixing a buffering stream is to disconnect unnecessary devices.

Reboot Your Router and IPTV Device
Restarting your router and IPTV device is the next step. You’d be surprised how many issues rebooting your devices fixed.

Sometimes the connection between the devices becomes unsynchronized, so you have to reboot them to restart a clean connection.

Switch to Wired Internet
Most people connect to the internet through a “Wireless Internet System Provider.” A wireless connection is great if you can’t get a standard cable of 4G service.

However, these systems also suffer from connection and speed issues, particularly in peak hours.

They also slow down during the summer when more people are at home connected to the internet. Unfortunately, there’s not much you can do about this problem other than changing the internet provider.

Connect an ethernet cable to your IPTV box to see if the internet network improves.

Understand Minimum Internet Speeds for IPTV
Streaming IPTV takes a stable and decent internet connection. Here are the recommended minimum internet speeds for IPTV:

4Mbps for SD content
6MBps for HD content
25Mbps for Ultra HD content
This is another problem that you can’t do much about. Your internet speed is determined by your ISP and there’s not much you can do to make it faster.

You can pay more for faster internet or switch provider and that’s about it.

Increase Buffering On Devices
Some IPTV devices let users increase the buffer size. This means that your device downloads more data. You’ll have more room to play with when waiting for more data.

Check the system settings for your box to see if you can change the buffering settings. If you can’t see the setting, try searching online for instructions on how to do so.

Switch To SD Channels
It takes more effort to stream HD content compared to SD content. If you have a slow internet connection and run into lots of buffering, you should switch to SD channels.

SD channels useless data, meaning that they run smoother than HD channels.

ISP Rerouting
Your internet connection is governed over by your Internet Service Provider (ISP). It’s well-known that these providers often reroute data through less busy services at times.

The downside is that your connection runs a little slower because data takes longer to reach you.

Speed Tests
We recommend you run an online speed test to verify your internet connection speeds. You can see if your ISP is throttling your connection or not.

However, some people believe an ISP can tell if you are running a speed test and lift the throttling on your account to give you a false connection speed.

Connect To The Router
Establishing a wired connection to your router leads to faster and more stable internet compared to a wireless connection.

If your router is too far away from your computer, consider using a “powerline” plug to transmit your connection through electrical lines.

If you have purchased our service recently and having issues then make sure to check this list to see if your ISP is not the one where you need a VPN.

Here is the list of known ISPs where you need a VPN:

VPN Required

Rogers NB & NL ON= VPN

GLO FOBER = VPN

Most UK ISPs = VPN

GVTC Texas = VPN

Cik Telecom - PQ & ON (Canada)

Bravo Telecom - Canada

Execulink - Canada

Infinitum - Mexico

Special Settings required:

AT&T =

You will need the AT&T Home Manager app and navigate to App Preferences and toggle off the "Enable Security " setting. (Disable security)

NetGear =

To turn NETGEAR Armor on or off using your mobile device:

Connect your mobile device to your Nighthawk or Orbi router’s WiFi network.

Launch the Nighthawk or Orbi app.

The Dashboard displays.

In the top-left corner, tap the Home or Cloud icon.

Note: The icon varies depending on your router’s settings.

Tap SETTINGS > Security.

If prompted, enter your NETGEAR account credentials and tap NETGEAR SIGN IN.

On the NETGEAR Armor page, tap the Enable NETGEAR Armor slider to turn NETGEAR Armor off.

Hughes net Satellite

Change DNS to Google 8.8.8.8 or cloud flare 1.1.1.1

The minimum speed required for IPTV is approximately around 10Mbps for download and around 2Mbps for uploading. If you want to avoid buffering or lagging, ensure you have an active internet connection that will provide more than 25Mbps speed.

Our channels have the below coverage: Usa canada uk mexico arab latin

We also cover the below countries, but do not have full or guaranteed coverage:

France, Romania, Sweden, Argentina, Caribbean, Philippines, India, Netherlands, Italy, Poland, Turkey, Russia, Spain, Portugal, Germany, Australia, Kenya, Puerto Rico, Ghana, Cameroon, Angola, South Africa, Costa Rica, Bolivia, Colombia, Dominica Republic, Macedonia, Montenegro, Croatia, Czech, Serbia, Peru, Uruguay, Chile, Oman, UAE, El Salvador, Honduras, Panama, Ukraine

​IPTV refers to Internet-based Protocol Television where internet is used to deliver TV programs & Videos that are either live or on demand. IPTV is a system where digital television service is delivered to the subscriber through Internet protocol technology via the medium of broadband or internet connection.

We support all kind of devices such as Android Smart Phone, Android Boxes, PC, VLC, Kodi/XBMC (...), Smart TV.​ iOS devices, Firestick, and more
We do not support players which require a provider id or service id such as SoPlayer.
We do not support MAG devices or STB emulators which require MAC address whitelisting.